Privacy Policy

This Privacy Policy explains how QSERVICEDESK collects, uses, stores, and protects information when you use our website, business management platform, and related services.

1. Information we collect

• Account information: name, company name, email address, login details, plan, and account status.
• Contact information: name, email, mobile number, subject, and message submitted through our contact form or support desk.
• Business data: customer, supplier, employee, quotation, order, invoice, payment, inventory, expense, and service information entered by an account user.
• Technical information: session data, browser and device information, IP address, logs, and security events needed to operate and protect the service.

2. How we use information

We use information to provide and maintain the platform, authenticate users, process requested features, respond to enquiries, send service and support emails, prevent abuse, troubleshoot errors, improve performance, and comply with applicable legal obligations.

3. Legal grounds and consent

Depending on applicable law, processing may be based on performance of a contract, legitimate interests in operating and securing the service, compliance with law, or your consent. You may withdraw consent where consent is the applicable basis.

4. Sharing and service providers

We do not sell personal information. Information may be shared with hosting, infrastructure, email, security, or professional service providers only as needed to operate the service. We may also disclose information when required by law, to protect rights and safety, or as part of a business transfer subject to appropriate safeguards.

5. Cookies and sessions

We use essential cookies and session technologies for login, security, preferences, and core functionality. Blocking essential cookies may prevent parts of the platform from working correctly.

6. Data security

We use reasonable administrative and technical safeguards, including access controls, authenticated sessions, input validation, and account-level data separation. No internet service or storage system can guarantee absolute security.

7. Data retention

We retain information for as long as needed to provide the service, maintain legitimate business and security records, resolve disputes, and meet legal obligations. Retention periods vary by the type of information and applicable requirements.

8. Your choices and rights

Subject to applicable law, you may request access, correction, deletion, restriction, objection, or portability of personal information. Account administrators are responsible for requests concerning business data they control. We may verify identity before completing a request.

9. Children's privacy

The service is intended for businesses and is not directed to children. We do not knowingly collect personal information from children without appropriate authorization.

10. Changes to this policy

We may update this policy as the service or legal requirements change. The effective date above will be revised when an update is published.

11. Contact us

For privacy questions or requests, use the contact form on our landing page. Please do not include passwords or highly sensitive information in your message.