Terms and Conditions

These Terms and Conditions govern access to and use of the QSERVICEDESK website, business management platform, and related services. By creating an account or using the service, you agree to these terms.

1. Eligibility and authority

You must be legally able to enter into an agreement and, when using the service for an organization, have authority to bind that organization. You must provide accurate registration information.

2. Accounts and security

You are responsible for safeguarding login credentials, controlling authorized users, and activity performed through your account. Notify us promptly if you suspect unauthorized access. We may require password changes or other security steps when reasonably necessary.

3. Trials, plans, and payments

Trial duration, plan features, prices, and billing periods are shown when you register or subscribe. Paid access may be limited or suspended when payment is overdue. Unless otherwise stated at purchase, fees already charged are non-refundable except where required by law.

4. Acceptable use

You must not use the service to:

• break any law or infringe another person's rights;
• upload malicious code or attempt unauthorized access;
• interfere with service operation, security, or other users;
• send spam, fraudulent communications, or harmful content;
• reverse engineer or misuse the service except where law expressly permits it; or
• store content you do not have the right or lawful basis to process.

5. Your data

You retain ownership of business data you submit. You grant us the limited permission needed to host, process, transmit, back up, and display that data to provide and secure the service. You are responsible for lawful collection, accuracy, permissions, and retention of data entered by your users.

6. Our service and intellectual property

The platform, website, branding, software, interface, and related materials remain owned by their respective rights holders. Subject to these terms and your active plan, you receive a limited, non-exclusive, non-transferable right to use the service for internal business purposes.

7. Updates and availability

We may improve, modify, or discontinue features and perform maintenance. We aim to provide reliable service but do not promise uninterrupted or error-free availability. Material changes affecting paid service will be handled reasonably and as required by applicable law.

8. Suspension and termination

You may stop using the service at any time. We may suspend or terminate access for non-payment, security risk, unlawful activity, material breach, or conduct that harms the service or others. Provisions that by nature should survive termination will remain effective.

9. Warranties and liability

The service is provided on an “as available” basis to the extent permitted by law. We disclaim implied warranties that can legally be disclaimed. We are not liable for indirect, incidental, special, or consequential loss. Nothing in these terms excludes liability that cannot lawfully be excluded.

10. Indemnity

To the extent permitted by law, you agree to be responsible for claims and reasonable costs arising from your unlawful use of the service, your content, or your material breach of these terms.

11. Governing rules and disputes

Applicable governing law and jurisdiction depend on the location and legal identity of the service operator and any mandatory consumer or commercial protections. Before formal proceedings, the parties should first try in good faith to resolve a dispute through written notice.

12. Changes to these terms

We may update these terms to reflect service, security, or legal changes. Updated terms take effect when posted or on a later date stated in the notice. Continued use after the effective date constitutes acceptance where permitted by law.

13. Contact

Questions about these terms can be submitted through the contact form on our landing page.